Business Continuity – Customer Service Representatives

Our approach to integrations is sensitive to business and customer impact.  We recognize the goal of quickly getting cashflow to the business, and the importance of minimizing the integration impact to the employees and customers. Customer retention is our goal. One tool that we have developed is a Readiness Factor worksheet that

Let LPGI help you draft a Business Continuity plan for your CSR’s for the next pandemic lockdown. Our engineers specialize in setting up online desktop environments for remote workers.

We offer a triage Helpdesk to handle level one calls (password resets and some training issues) to assist in this area so your own Helpdesk can get busy helping drivers and CSR’s with business impacting issues. Send us an email at [email protected] for more information.

The first step in having this visibility is to get your business online.  If you haven’t done this yet, it’s time.  We start with a simple website to get your name out there and get your business on the digital map.  Many of our competitors don’t give a price or

At LPGI, we use Smartsheet for project management, resource management, and many other proprietary needs for our business.  Yes there are other options out there but with Smartsheet, there are 1000’s of templates readily available for just about any need a business might have. Smartsheet is a cloud-based project management

It’s easy to overlook important pieces of the off-boarding process when there is turnover.  Many field GM’s don’t realize the savings that can be found by simply terminating cell phone accounts that are no longer in use. You may be thinking, “well I wish it were that easy, but we